Frequently Asked Questions

Question 1

Can I set up service before I move in?

Accepted Answer

Yes — that is one of our most popular options. We can schedule installation before your move-in date so your internet and TV are live the moment you arrive. Just call us with your new address and move-in date.

Question 2

What services do you offer?

Accepted Answer

We offer high-speed internet plans (100 Mbps to 1 Gig) and television packages with 150+ channels. You can sign up for internet only, TV only, or bundle both and save up to $30/month.

Question 3

Is service available at my new apartment?

Accepted Answer

Availability depends on your address. Call us and we will check instantly. We serve most apartment complexes and can usually confirm availability in under a minute.

Question 4

How much does it cost?

Accepted Answer

Internet plans start at a low monthly rate for 100 Mbps service. TV packages and bundles are also available at competitive prices. Call us for current pricing and any new-mover promotions.

Question 5

Are there any contracts or cancellation fees?

Accepted Answer

We offer flexible month-to-month plans with no long-term contracts and no cancellation fees. You can cancel or change your plan at any time.

Question 6

How long does installation take?

Accepted Answer

Most installations take 1–2 hours. Our technician will set up your equipment, test your connection, and make sure everything is working before they leave.

Question 7

What if I move again later?

Accepted Answer

We can transfer your service to your new address. Just call us at least a week before your next move and we will coordinate the transfer and schedule a new installation.

Getting Started

Plans & Pricing

Installation & Setup

Moving & Transfers

Still have questions?